FREQUENTLY ASKED QUESTIONS AND ANSWERS
We have a great passion for the work that we do and offer the highest level of customer service.
This means high quality apparel at the best prices, premium quality embroidery work, fast turn around time and 100% follow through with satisfaction guaranteed. We have a variety of stock designs and lettering that can be added to any design to customize it just for you.
We can add your design to personal products that you supply. Embroidery can be done on almost any item. Let your imagination run free.
Our catalog includes top quality wearable and accessory products that will include the design of your choice.
A. The minimum order for heat transfers is 12 pieces for custom designs. If you are choose a stock design then there is no minimum.
A. No. You can come in with your own apparel and Sommers Embroidery will be more than happy to provide it with a quality stock or custom design or logo.
A. Due to the custom nature of embroidery and heat transfers, we cannot accept returns or exchanges unless the item has a clear manufacturers or decoration defect. All request for returns must be made within 30 days.
Please send us an email to returns@sommersembroidery.com with the following information: your name, invoice number, the item to be returned and the reason for returning it. We will promptly review your request and issue you a Return Authorization Number if warranted. We will send you a prepaid shipping label for you to use when you return your item/s?
No returns will be accepted without a Return Authorization Number. Items returned COD will be rejected.
We will notify you of your refund via email once we have recieved and processed your return. Credits are not processed until the merchandise has been returned and inspected. Refunds will be credited back to your credit card. In the event that you paid by check, we will issue a check for your refund.
Once you have recieved your prepaid shipping label, mark your Return Authorization Number clearly on the box and ship the package to the address on the label.
A. YES! We can digitize your logo for a one time art preparation charge.
A. The amount of the art preparation charge depends on the complexity of the design.
A. Digitizing is the process of taking an image on the computer and changing it into an embroidery format that the embroidery machine can read. It is a process that needs to be done carfully so that the stitches are laid in the proper directions for optimal results.
A. We strive to have your order to you with in two weeks. This is barring any difficulty getting your product from the warehouse. We do have a limited stock supply of some items so this may make the turn around time shorter.
A. Costs are based on design size, location, and stitch count. The number of garments ordered will be reflected in the overall price as well. If you would like a more accurate price for your design, please fill out the inquiry form which can be found at the top of the page in the catalog.
A. We currently only ship to the Continental United States and Canada. If you absolutely need an item shipped overseas, we recommend shipping the item yourself. Then you can take care of the overseas shipping and insurance.
A. To order an item, please go to the catalog and choose the item that you would like to purchase and add it to the inquiry. You need to fill out the inquiry form and hit send. We will then respond to you via email or phone with a quote. You will be invoiced and be able to pay via pay pal, credit card, check or money order.
